Privacy Policy

Nov 2021 This website is provided by MMRG Ltd. This Privacy Policy applies to MMRG, an independent healthcare research agency specializing in the early adoption of new innovations, registered with the Government Office of the Information Commissioner in the UK. MMRG fully complies with Data Protection Laws and Regulations around the world. For your convenience, this website contains links to a number of other websites both inside and outside of MMRG. The privacy policies and procedures described here do not apply to those websites; we suggest contacting those sites directly for their data collection and distribution policies. MMRG does not make any representations or warranties pertaining to such websites and the privacy and business practices of the owners and/or operators of such websites and hereby expressly disclaims any and all liability and responsibility for the privacy and business practices of such websites. This Privacy Policy provides you with information regarding your rights and our obligations.  This Privacy Policy does not apply to our information gathering activities outside of this website (unless otherwise stated below). By using the website, or by registering as a user of the services that we provide, you agree to this use. We ask you to read this Privacy Policy carefully. Any dispute which may arise over privacy will be subject to this Privacy Policy and the data protection notice incorporated into this website. Your privacy is important to us and we shall take care to safeguard it. This Privacy Policy took effect in January 2010 and was last revised in November 2021.


Personal Information Collection and Use

MMRG will only collect personal information including, without limitation, your name or email address, when it is voluntarily submitted to us by you at this website. MMRG and the companies we contract will use this personal information to comply with your request for information or as otherwise disclosed to you when you submit your personal information. From time to time, we may refer to the disclosed personal information to understand your needs and how we can improve our services. We may use the disclosed personal information to contact you. We will not otherwise transfer the personal information that you provide at this website to any third party unless otherwise disclosed to you. MMRG may disclose personal information in the event of a merger or acquisition or sale of any or all of MMRG’s business assets. In the event of a merger, acquisition, or sale, which includes the transfer of personal information, MMRG will require the surviving entity in the event of a merger, or the acquiring entity in the event of an acquisition or sale, to agree in writing to protect and maintain the security and integrity of the personal information in accordance with this Privacy Policy, and to continue to maintain liability in cases of onward transfers to third parties. Please note that phone calls may be recorded for quality, accuracy of communication and analysis purposes.


Non-Personal Information and Use

In common with many commercial organizations we monitor the use of this website by collecting aggregate information. We may automatically collect non-personal information about you such as the type of internet browsers you use, the pages you visit or the website which directed to you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this website. We monitor the use of this website through the use of cookies.


Use of cookies

On 26th May 2011, new rules came into force regarding the use of cookies. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how MMRG uses cookies and adheres to these rules. Cookies are small files which are sent to your Web browser and stored on your computer’s hard drive. Their purpose is to help analyse web traffic. You may set your Web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your internet browser.


Under 13 Year Olds

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to ask a question or use this website in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Security of your Personal Information

We have implemented commercially reasonable measures and technologies and policies with the objective of protecting your personal information from unauthorized access and improper use and will update these measures as appropriate as new technologies become available. MMRG only collects and transfers personal information in accordance with Data Protection Laws and Regulations around the world. MMRG is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). MMRG is required by law to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


Accuracy of Personal Information

MMRG makes reasonable efforts to keep Personal Information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. It is the responsibility of each individual to ensure that the Personal Information relating to them accurate, complete and current.


Access to Personal Information

If you reside in the European Economic Area (“EEA”), you have the right under the General Data Protection Regulation to request access, rectify, or remove personal information that we hold about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Website. If you reside outside the EEA, you may have similar rights under your local laws. If you wish to exercise your right, please contact If you require us to supply you with details of the personal information that we hold about you, then we will provide this information to you within 30 days of your request unless the request is complex or contains numerous requests. If this is the case, we will inform you within 30 days of your request about the reason for the extension of time. If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on your request. This is to ensure that your data is protected and kept secure. If you have a concern about the way we are collecting or using your personal data, if we do not address your request, or we fail to provide you with a valid reason why we have been unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website or by phone: +44 303 123 1113.


Changes to this Privacy Policy

MMRG will amend this Privacy Policy from time to time. If we make any changes in the way we use your personal information we will make that information available by posting a notice on this site.


Third Parties

We may share or transfer information with the following types of third parties: Suppliers: MMRG works with a variety of third party suppliers to perform services. We share your personal data as necessary to complete any transaction or provide a product or service you have requested. These suppliers work on our behalf for the purposes described in this Policy. Subcontractors: MMRG subcontracts elements of its service provision to other parties, for example, IT services. We always ensure that we have appropriate contractual arrangements in place. Affiliates/Partners: MMRG shares personal data where it is necessary for the performance of a contract. Legal/Regulatory Bodies: to the extent that we are duty bound by any applicable legal or regulatory requirement to cooperate with any competent legal or governmental authority or agency, we shall do so in accordance with applicable law. This may involve disclosure of your personal data and we will have no legal liability for such disclosures. Please note that, depending on circumstances, MMRG may be forbidden from advising you of the fact that your personal data has been disclosed to or requested by such third parties.


Complaints and Dispute Resolution

In compliance with Data Privacy requirements, MMRG commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union (EU) with inquiries or complaints should contact MMRG using the contact details below, under “Contact us”. MMRG has further committed to refer unresolved Data Privacy complaints to the EU data protection authorities (DPAs). If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.


Contact Us

Questions regarding this Privacy Policy and access requests should be directed to the MMRG Compliance Officer Peter Byrne, via e-mail or by mail at or by mail at MMRG Ltd, 16 Trinity Churchyard, Guildford, Surrey GU1 3RR, UK MMRG is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personal information. It is possible, under certain conditions, to invoke binding arbitration. MMRG’s commitment to privacy is demonstrated and documented by our adherence to applicable laws, codes and industry standards. If you have any complaints regarding our compliance with this Privacy Policy you should contact us at the address noted above.

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